Terms and Conditions

1. Introduction and Acceptance

Welcome to The SHIFT Institute. These Terms and Conditions ("Terms") govern your access to and use of our website, programs, courses, coaching services, digital products, and any other services we provide (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of our Services after any changes constitutes your acceptance of the modified Terms.

2. Eligibility

You must be at least 18 years of age or the age of majority in your jurisdiction to use our Services. By using our Services, you represent and warrant that you meet this requirement and have the legal capacity to enter into a binding agreement.

If you are using our Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

3. Description of Services

The SHIFT Institute provides educational and coaching services focused on neuroscience-based personal and professional development. Our Services may include, but are not limited to:

• Online courses and training programs
• Group coaching and workshops
• One-on-one coaching sessions
• Corporate training and speaking engagements
• Digital content and resources
• Community access and support

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice.

4. Registration and Account Security

Some Services may require you to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your login credentials secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach

We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our sole discretion.

5. Payment Terms

Certain Services require payment. By purchasing our Services, you agree to the following:

• All prices are listed in the currency specified at the time of purchase and are subject to change
• Payment is due at the time of purchase unless otherwise specified
• You authorize us to charge your designated payment method for all fees incurred
• You are responsible for any applicable taxes, duties, or fees
• Payment plans, where offered, must be completed in full; failure to complete payments may result in loss of access

We use third-party payment processors and do not store your complete payment information on our servers.

6. Refund Policy

Our refund policy varies by Service type:

• Digital Courses: Refund requests must be made within 14 days of purchase and before accessing more than 25% of the course content
• Coaching Services: Unused coaching sessions may be refunded within 30 days of purchase; completed sessions are non-refundable
• Live Events: Refund requests must be made at least 14 days before the event date
• Corporate Services: Subject to individual contract terms

Refund requests should be submitted to our support team via the Contact page. We reserve the right to deny refund requests that do not meet these criteria or that we believe are made in bad faith.

7. Intellectual Property Rights

All content, materials, and intellectual property associated with our Services—including but not limited to text, graphics, logos, images, audio, video, software, methodologies, frameworks, and course materials—are owned by The SHIFT Institute or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your personal, non-commercial purposes only. This license does not include the right to:

• Copy, reproduce, distribute, or publicly display our content
• Modify, adapt, or create derivative works
• Use our content for commercial purposes or to compete with our Services
• Remove any copyright, trademark, or proprietary notices
• Share login credentials or allow others to access your account
• Record, screenshot, or capture any live sessions or video content

Any unauthorized use of our intellectual property may result in termination of your access and may subject you to legal action.

8. User Conduct and Responsibilities

When using our Services, you agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others, including intellectual property rights
• Harass, abuse, threaten, or intimidate other users or our staff
• Post or transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with the proper functioning of our Services
• Use automated systems or software to extract data from our Services
• Misrepresent your identity or affiliation

We reserve the right to remove any content and terminate access for users who violate these guidelines.

9. Disclaimers

Educational Purposes Only: Our Services are provided for educational and informational purposes. They are not intended to replace professional medical, psychological, legal, financial, or other professional advice. Always consult qualified professionals for specific guidance.

No Guarantees: While we strive to provide high-quality Services, we do not guarantee specific results or outcomes. Individual results may vary based on numerous factors including personal effort, circumstances, and application of the material.

"As Is" Basis: Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy.

Third-Party Links: Our Services may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of these external sites.

10. Limitation of Liability

To the maximum extent permitted by applicable law, The SHIFT Institute, its owners, officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:

• Loss of profits, revenue, data, or goodwill
• Personal injury or property damage
• Business interruption
• Any other losses arising from your use of or inability to use our Services

In no event shall our total liability exceed the amount you paid to us in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless The SHIFT Institute and its owners, officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your use of our Services, violation of these Terms, or infringement of any rights of another party.

12. Confidentiality

During your participation in our Services, you may receive or have access to confidential information, including proprietary methodologies, business strategies, and personal information shared by other participants.

You agree to maintain the confidentiality of all such information and not to disclose, share, or use it for any purpose other than your personal development within our programs. This obligation survives termination of these Terms.

13. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or our Services, we encourage you to first contact us directly to seek an informal resolution.

If informal resolution is not successful, both parties agree to attempt mediation before pursuing any other form of dispute resolution. If mediation is unsuccessful, disputes may be resolved through binding arbitration or in the courts, as determined by applicable law in your jurisdiction.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action or other representative proceeding, to the extent permitted by law.

14. Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms.

Upon termination, your right to use our Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including intellectual property rights, disclaimers, limitations of liability, and indemnification obligations.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws applicable in your jurisdiction, without regard to conflict of law principles. Nothing in these Terms shall limit any rights you may have under applicable consumer protection laws or other mandatory laws in your jurisdiction.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us, constitute the entire agreement between you and The SHIFT Institute regarding your use of our Services and supersede any prior agreements.

18. Contact Information

If you have any questions about these Terms and Conditions, please contact us: